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About the Job
Company Overview:
CDC Computers, Winnipeg's premier IT provider since 1983, offers hardware, repairs, and managed services from our new location at 1561 Erin Street. We focus on B2B growth, including partnerships with First Nations and SMBs.
Join us to drive expansion in a supportive, results-oriented team!

Job Description:
As an Inside Sales & Service Writer, you will handle front-counter and phone interactions for sales and repairs. You will quote jobs, write service tickets, and keep customers moving through the shop while hitting sales targets.

Responsibilities:

Answer calls and assist walk-in customers with computer sales, custom builds, and repair quotes.
Write detailed repair tickets in CRM and explain pricing and timelines clearly.
Follow up on completed jobs and turn one-time customers into repeat clients.
Process accessory and hardware sales at the counter.
Support the bench team with basic diagnostics during busy periods.
Meet monthly sales and service targets.
Keep the sales floor organized and professional.

Requirements:

1+ years in retail sales, service writing, or customer-facing tech support.
Strong computer knowledge (Windows/Mac) and fast typing.
Excellent phone and in-person communication skills.
Experience with CRM or POS systems is a plus.
Positive attitude and full-time availability (40 hours/week).

Benefits:

Competitive base salary ($45,000–$58,000/year) + commission on sales.
Employee discounts and professional development opportunities.
Flexible work with growth potential in a growing company.

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Apply for Inside Sales & Service Writer at CDC Computers